BOT Report

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Type of Report -

• Standard

Purpose of the Report -

This report provides a thorough analysis of every email processed by the email bot. This report is created using botresults collection of the database and gives us every single detail regarding the mail processed on our server.

Detailed Description -

Subsheet Name: Sheet 1

Name of Column	Description of Field	Where is the value fetched from (Collection: botresults)
_id	id of document in botresults collection	_id
to	receiver email address	to
from	sender email address	from
responseMode	response mode of email	responseMode
controlledResponseMode	controlled response mode of email	controlledResponseMode
template	template or response made after emal processing	template
sessionInfoId	id of sessionInfo document	sessionInfoId
sessionId	id of session document	sessionId
trackId	trackId of mail to daignose email	trackId
processing_status	processing status of email	processing_status
mid_level_intents	mid level intents identified by AI	mid_level_intents
high_level_intents	high level intents indentified by AI	high_level_intents
failureReason	failure reason during processing of email	failureReason
arrivalTime	arrival time of email on BOT	arrivalTime
completionTime	completion time of processing of email	completionTime
totalTimeElapsed	total time taken to process email	totalTimeElapsed
channelName	channel through which email is send on the BOT	channelName
tagging	CRM tagging details if done	tagging
circleId	circle id of msisdn used in mail processing	circleId
subject	subject of email	subject
content	content of email	content
subscriptionType	subscription type of msisdn used in mail processing	subscriptionType
assistedReasonList	list of all assisted reason configured during mail processing	assistedReasonList
offBoundaryReasonList	list of all off boundary reason configured during mail processing	offBoundaryReasonList
circleCode	circle code of msisdn used in mail processing	circleCode
circleName	circle name of msisdn used in mail processing	circleName
workFlowEvents	name of workflow triggered during mail processing	workFlowEvents
mailCount	mail count detected by AI	mailCount
assistedReason	first assisted reason configured during processing of mail	assistedReason
offBoundaryReason	first off boundary reason configured during processing of mail	offBoundaryReason
billingArrangement	billing arrangement of msisdn used in mail processing	billingArrangement
template_ids	id of template document	template_ids
template_names	name of template	template_names
unmapped_High_level_intents	high level intent detected by AI with low confidence	unmapped_High_level_intents
unmapped_Mid_level_intents	mid level intent detected by AI with low confidence	unmapped_Mid_level_intents
msisdn	mobile number used during mail processing	msisdn
createdAt	document creation time in botresults collection	createdAt
updatedAt	document updation time in botresults collection	updatedAt

Example of Report -

Auto Analysis Report:

Report-Link :

https://docs.google.com/spreadsheets/d/1gf7yo6CEzRJQdjOAUrnSWdnNkcgjoQyx/edit?usp=drive_link&ouid=112616127011215229183&rtpof=true&sd=true

Report Format - 

    *branch : vil-development-master*

    *Path : controllers/filterBotResults.js*

Aggregation -

    *branch : vil-development-master*

    *Path : controllers/filterBotResults.js*