Daily Summary Report

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Type of Report -

• Standard

Purpose of the Report -

This is an internal report that is scheduled on the main channel (#email-bot) on Slack to track the performance of the email bot. It offers statistics on processed emails, categorizing them by response mode (auto or assisted) and whether the bot successfully handled them. Additionally, it provides insights into emails that remain unhandled due to our AI system.

Detailed Description -

Subsheet Name : Sheet 1

Name of Column	Description of Field	Where is the value fetched from (Collection: botresults)
Total Cases	count of total cases	count of total documents is calculated
Total Auto	count of cases with response mode AUTO	controlledResponseMode
% Auto	percentage of cases with response mode AUTO	Calculated in code
Total Assisted	count of cases with response mode AGENT_ASSISTED	controlledResponseMode
% Assisted	percentage of cases with response mode AGENT_ASSISTED	Calculated in code
Handled Cases	count of cases with response mode AUTO or AGENT_ASSISTED	controlledResponseMode
% Handled	percentage of cases with response mode AUTO or AGENT_ASSISTED	Calculated in code
Total Unhandled	count of cases with response mode UNHANDLED	controlledResponseMode
% Unhandled	percentage of cases with response mode UNHANDLED	Calculated in code
No Covered High Level Intent Found	count of cases that goes UNHANDLE due to this reason	offBoundaryReason
No Covered Mid Level Intent Found	count of cases that goes UNHANDLE due to this reason	offBoundaryReason
No valid Intent Level Mapping Found	count of cases that goes UNHANDLE due to this reason	offBoundaryReason

Example of Report -

Daily Summary Report

Report-Link :

https://docs.google.com/spreadsheets/d/1miiLM4-8IqdwmSHJRVaxvBoXdQjBM7ob/edit?usp=drive_link&ouid=112616127011215229183&rtpof=true&sd=true

Report Format - 

    *branch : vil-development-master*

    *Path : controllers/slackSummaryReport.js*

Aggregation -

    *branch : vil-development-master*

    *Path : controllers/slackSummaryReport.js*