Auditing Report Summary

Type of Report

Standard

Total Subsheets

Dump
Summary

Purpose of the Report

The primary objective of the auditing report is to enhance the intent recognition rate by addressing AI issues such as intent mismatches, low confidence scores, and fallbacks through additional AI training. The goal is to boost the efficiency of the bot, ultimately contributing to improved customer satisfaction.

Detailed Description

Subsheet Name: Dump

Name of Column	Description of Field	Where is the value fetched from Collection: chat_logs
_id	Chat_log id	sessionId
actualIntent	Intent mapped with utterance	intentSnapshot.intent
conf	Confidence score from AI	intentSnapshot.score
recommendedIntent	Suggested Intent	correctIntent
resolution	Suggested intent resolution	resolution
txtMessage	User message	message.result.messages.payload.text
vote	Upvote (actualIntent correct), Downvote (actualIntent incorrect)	vote

Subsheet Name: Summary

Name of Column	Description of Field	Where is the value fetched from
Actual Intent	Intent mapped with utterance	InitialNlpAnalysisSnapshot.intentSnapshot.intent
Vote	Upvote (actualIntent correct), Downvote (actualIntent incorrect)	vote
Resolution	Suggested intent resolution	resolution
Count	Total count of intent	Total count of document of same type after group operation

Example of Report

Dump Report:

Summary Report:

Report-Link :

https://docs.google.com/spreadsheets/d/1KawIXSh_BgY9IMamCaBVbDIv48zuEl4q/

Report Format

Branch: development
Reports File: Reports/auditingReport.js

Aggregation

Branch: development
Aggregation Data File: Reports/auditingData.js

Type of Report​

Total Subsheets​

Purpose of the Report​

Detailed Description​

Subsheet Name: Dump​

Subsheet Name: Summary​

Example of Report​

Dump Report:​

Summary Report:​

Report-Link :​

Report Format​

Aggregation​