What's inside?

The doc covers the apis to create ContentMap, Intents, Utterances, AbResponses in bulk using .xlsx file.

The doc covers how to configure the Model Accuracy functionality.

The doc covers how to configure the Live KPIs in Chat page on Dashboard at brand level. As for different brands, all the KPI figures won't be required on Chats page. This is done to send only the required figures.

The doc covers how to configure the Agent Monitoring Page on dashboard at brand level. As for different brands, all the group and agent columns won't be required on Agent Monitoring Page. This is done to send only the required columns and their data.

The doc covers how to enable the Brand Live Stats for a brand from BSV.

The doc covers how to use handleAppError function to export logs to elastic search to catch error or creating logs in production.