What's inside?

The doc covers how to configure Constants at Database Level.

The doc covers how to give agents the access to Accept the incoming chats. The functionality can be enabled and disabled for a specific brand and for a specific user.

The doc covers how to restrict the number of logins for all the users for a specific brand. The functionality can be enabled and disabled using a flag in BrandSpecifiedValues collection for a specific brand.

The doc covers all the necessary test cases for Live Chats.

The doc covers the hold feature which enables the agents to put the customer in a state where automated responses will be sent to him at regular interval, while he's busy out there with some other customers based upon the session language.

The doc covers the queue position feature which shows the position of the customer in queue on each message while he's in queue.

The doc covers how the live user count is maintained and sent to the dashboard home page.

The doc covers the Configuration page in the members section, that can be used to configure the Live chat constants in real time and the constants can be effective at the same time.

Chatbot file upload:

The doc covers the format of new message type that is used in file upload feature from chatbot and dashboard.